Emerit Tourism Training

With emerit training solutions, you can be confident that your employees will master the complete range of skills they need—skills that ensure repeat business, increased spending, more word of mouth referrals, and improved staff efficiency.

Serve Responsible NL

This new expanded online learning program offers the learner a complete package of information from the responsible service of alcohol to the safety of guests in liquor establishments.

Customer Service Training

Professional customer service is the foundation for all positive guest experiences. Empower your staff with the skills and knowledge to communicate effectively with guests, create positive first impressions, and deal with difficult situations with customer service training from Hospitality Newfoundland and Labrador. Hospitality Newfoundland and Labrador is committed to providing operators with a variety of…

Technology Training

Hospitality Newfoundland and Labrador aims to improve the competitiveness of the tourism industry by advancing the industry’s adoption, awareness and engagement of online technologies. In addition to workshops and webinars focusing on a range of topics that are relevant to tourism operators, Hospitality NL offers technology mentoring sessions that provide one-on-one customized guidance to operators so that they may evolve and…

Food & Beverage Service Workshop

This one-day workshop provides an overview of the knowledge and skills required by professional food and beverage servers. It will be interactive and practical and you will be able to incorporate the acquired skills immediately in your workplace. Topics covered in the workshop: Professionalism in the Workplace Guest Services Sanitation Preparation for Service Table Service…

Responsible Gambling

The Atlantic Lottery Responsible Gambling training program provides retailers with tools and strategies to support players in making informed decisions about their play as well as providing information on how to access community resources if needed. Please note that every video lottery location is required to complete the training on a bi-annual basis. Although it…

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