Professional customer service is the foundation for all positive guest experiences. Empower your staff with the skills and knowledge to communicate effectively with guests, create positive first impressions, and deal with difficult situations with customer service training from Hospitality Newfoundland and Labrador. Hospitality Newfoundland and Labrador are committed to providing operators with a variety of … Continued

With emerit training solutions, you can be confident that your employees will master the complete range of skills they need—skills that ensure repeat business, increased spending, more word of mouth referrals, and improved staff efficiency.

This one-day workshop provides an overview of the knowledge and skills required by professional food and beverage servers. It will be interactive and practical and you will be able to incorporate the acquired skills immediately in your workplace. Topics covered in the workshop: Professionalism in the Workplace Guest Services Sanitation Preparation for Service Table Service … Continued

This new expanded online learning program offers the learner a complete package of information from the responsible service of alcohol to the safety of guests in liquor establishments.

More Than Service is back — and now it’s bigger than ever. Available free to restaurants across Newfoundland and Labrador, Phase 1 gives front of house teams the essential service skills to create better guest experiences, while the new Phase 2 helps owners and managers become stronger coaches and more confident business operators. From service … Continued

In a major step toward combatting human trafficking in Canada, Hospitality Newfoundland & Labrador and its partner provincial hotel associations have launched “Not in Our Hotel”, a free training program now available to all hotels and their staff from coast to coast. Not In Our Hotel is a national antihumantrafficking training initiative designed specifically for … Continued

New Cleaning Program To Give Your Business A Competitive Edge Clean It Right is a new training program launched by Hospitality NL designed to provide awareness and education on cleaning your establishment with the short-term goal of re-gaining consumer confidence in returning to your establishment. The goal of the program to increase the safety of … Continued