Service Best Training Workshops

Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will…

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • How to W.O.W. your customers

2. Use the techniques
associated with the skills for service recovery:

  • Encouraging customer
  • Handling difficult situations
  • The 3R’s of service recovery
  1. Use the techniques for developing and maintaining a
    Service Best attitude:
  • Communication
  • Identifying hot buttons

For 2024, in partnership with the Department of Tourism, Culture, Arts & Recreation, the regular registration fee has been subsidized to:

  • $50.00 + HST per person for members 
  • $112.50 + HST per person for non-members

This special offer is only available for a limited time*. 
(*Regular fees are $62.50 + HST for Hospitality NL members and $125.00 + HST for non-members. Available only for tourism businesses and organizations in Newfoundland and Labrador.)

Cancellation Policy:

Cancellations must be received within 24 hours in order to receive a refund – no refunds will be issued for cancellations made after 24 hours. Substitutions will be allowed.

Photo/Video Disclaimer:

Attendees at any Hospitality NL events across Newfoundland and Labrador do hereby give permission for event management to use any photos and/or video taken during the event that contains their likeness in any respectable manner without compensation. This includes, but is not limited to, the use of these photos and/or videos in print or electronic promotional material and/or on Hospitality NL’s website and/or on the organization’s social media channels.

For more information on our upcoming workshops check our Events Calendar.

For information or to book a workshop, please contact:

Amber Fitzgerald at 709-722-2000 ext 234 or afitzgerald@hnl.ca

Supported by:


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