Leadership, budgeting and planning, human resource management, and the ability to put customer service first – do you have the skills it takes to be an effective Hotel General Manager? Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing…

In May 2017, the unemployment rate in the tourism sector was at 5.5%, which is 0.7% lower than the rate reported in May 2016, and lower than the previous month (April 2017) when the unemployment rate stood at 5.9%. At 5.5%, tourism’s unemployment rate was well below Canada’s seasonally unadjusted unemployment rate of 6.6%. With…

The summer season is finally here, and that means the focus on social media marketing that was so prominent in the winter months has stepped back to ensure the spotlight is on operators delivering remarkable and authentic experiences to guests. That being said, it’s important to continue online efforts so that followers and potential guests…

Register today and learn the skills and techniques required to provide exceptional customer service! By the end of this workshop, participants will be able to: Demonstrate an understanding of the importance of excellent customer service skills. Describe the communication process, and the skills required to make your communication effective. Demonstrate how to listen to your…

Did you know? As a benefit of your membership with Hospitality NL, Steers Distribution Ltd. offers Hospitality NL members special pricing on a variety of products! Steers Distribution – Hospitality is a Newfoundland & Labrador owned and operated company that is focused on servicing the province’s hospitality sector, offering quality products in the areas of…

May 29, 2017 Hospitality Newfoundland and Labrador is currently accepting applications from representatives of member organizations interested in serving as one of Hospitality NL’s representatives on the Newfoundland and Labrador Tourism Board. There are two vacant positions to be filled. The deadline for Tourism Board applications is June 16, 2017. At that time, Hospitality NL’s Governance Committee will…

Did you know? As a benefit of your membership with Hospitality NL, Esso is proud to offer you a fuel discount of 1.5 cents per litre off the retail posted pump price at Esso! To receive the application and take advantage of this offer, please contact Hospitality NL’s Membership Coordinator, Susie Greene, at 1-800-563-0700 or sgreene@hnl.ca.…

Register today and learn the skills and techniques required to provide exceptional customer service! By the end of this workshop, participants will be able to: Demonstrate an understanding of the importance of excellent customer service skills. Describe the communication process, and the skills required to make your communication effective. Demonstrate how to listen to your…

n March 2017, the unemployment rate in the tourism sector was at 6.1%, which is 0.1% higher than the rate reported in March 2016, but lower than the previous month (February 2017) when the unemployment rate stood at 6.5%. At 6.1%, tourism’s unemployment rate was well below Canada’s seasonally unadjusted unemployment rate of 7.2%. The…

Presented by CBDC, learn how your level of accessibility will benefit your business operation and how employers can improve overall customer service for clients with disabilities. Presenters Kathy Hawkins – Program Manager with Inclusion NL Nancy McGrath – Program Manager with Access Advisor Dates May 15th, 2017 in Trinity at Dock Marina May 16th, 2017…