WorldHost® Fundamentals

An internationally recognized Customer Service and Tourism Awareness Training Program, WorldHost® Fundamentals is a seven hour interactive workshop that focuses on communication and customer service. This seminar examines peoples attitude to service and interactions with their customers. This program is for all businesses, organizations and individuals looking to improve their customer service skills. WorldHost® Fundamentals can elevate service and hospitality standards.

WorldHost® Fundamentals is a one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.

By attending this workshop, you will:

  • Understand the importance of excellent customer service.
  • Learn how to communicate more effectively and efficiently with customers.
  • Learn how to demonstrate attentiveness to customer needs.
  • Understand the social and economic contribution of a healthy tourism industry.

Hospitality Newfoundland and Labrador is committed to providing operators with a variety of skills and knowledge development opportunities that are relevant, cost-effective and designed to keep tourism businesses on the leading edge of industry trends.

Upcoming Workshops