Member Benefit Spotlight

Did you know? As part of Hospitality NL’s Member-to-Member Discount Program, PAL Airlines offers Hospitality NL members special discounted airfare rates on most of PAL’s routes! To receive the discount code and take advantage of this offer, please contact Hospitality NL’s Membership Coordinator, Susie Greene at 1-800-563-0700 or sgreene@hnl.ca. The Member-to-Member Discount Program is a valuable…

Brush up on customer service skills with WorldHost® training

Hospitality NL’s Training Coordinator, Allie Bourden, is excited to get out and meet tourism operators across the province and with the 2017 summer tourism season just around the corner, now is the ideal time to contact Allie about training options or refresher courses for current and returning employees! As the voice of the provincial tourism…

Providing quality service/professionalism online module

Front-line employees are the face of every tourism and hospitality business, and the service they provide to guests can be the difference between good or great customer experiences. Their performance may determine whether a guest will return and pass on positive reviews and referrals to others, or leave disappointed and generate bad publicity for the…

Canadian Tourism Employment Snapshot – December-February

Tourism employment comprised 11% of the total Canadian labour force for the month of December 2016. In January 2017, the unemployment rate in the tourism sector was at 6.1%, which is the same rate reported in January 2016, and lower than the previous month (December 2016) when the unemployment rate stood at 6.2%. In February…

Hospitality NL seeking proposals for web development

Hospitality Newfoundland and Labrador is soliciting proposals from qualified companies for the purposes of strengthening our website presence with a view to better meet the needs of our membership and industry partners. Our objective is to select a company that fully meets the requirements identified in the following Request for Proposals (RFP). The RFP provides all…

Upcoming TourismTechnology.com Webinars

TourismTechnology.com has organized several training opportunities for tourism operators and staff, focused on helping you elevate your skills and refine your technology strategy and online presence. To register for any of these training opportunities, please click the links below or contact Jennifer Brown at 1-800-563-0700 ext. 227 or jbrown@hnl.ca. Webinar – More Than a Name:…

Employment Opportunity – Operations Coordinator

Employment Opportunity Operations Coordinator Contractual April 1, 2017 – March 31, 2018 Duties: The Operations Coordinator reports to the CEO, with additional direction and oversight provided by the Management Team. The coordinator will assist Managers in day-to-day coordination and management of the associations’ operational activities. The position will require skills that blend together project coordination, maintenance…

Final Day of Hospitality NL Annual Conference and Trade Show Underway in Gander

For Immediate Release February 23, 2017 – Hospitality Newfoundland and Labrador’s Annual Conference and Trade Show enters its final day with a look at tourism from the national perspective, including an address from Gudie Hutchings, Parliamentary Secretary for Small Business and Tourism and MP for the Long Range Mountains. “We are incredibly pleased to have such a…

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