Register today and learn the skills and techniques required to provide exceptional customer service! By the end of this workshop, participants will be able to: Demonstrate an understanding of the importance of excellent customer service skills. Describe the communication process, and the skills required to make your communication effective. Demonstrate how to listen to your…

n March 2017, the unemployment rate in the tourism sector was at 6.1%, which is 0.1% higher than the rate reported in March 2016, but lower than the previous month (February 2017) when the unemployment rate stood at 6.5%. At 6.1%, tourism’s unemployment rate was well below Canada’s seasonally unadjusted unemployment rate of 7.2%. The…

Presented by CBDC, learn how your level of accessibility will benefit your business operation and how employers can improve overall customer service for clients with disabilities. Presenters Kathy Hawkins – Program Manager with Inclusion NL Nancy McGrath – Program Manager with Access Advisor Dates May 15th, 2017 in Trinity at Dock Marina May 16th, 2017…

Tourism HR Canada is looking to transform its membership program to best reflect the needs of all tourism stakeholders. To ascertain how they can bring value to potential members, they are conducting a short survey on areas of interest and ways they can address industry concerns. Your answers will guide them towards offering a membership…

VOCM invites tourism operators to participate in an affordable option to maximize the tourism season! For more information, please visit http://vocm.com/staycation/ or contact: Kevin Doyle Senior Account Manager Steele Communications Email: kdoyle@newcap.ca Office: (709) 570-1163 | Cell: (709) 746-9242| Fax: (709) 726-4633

Applications are now being accepted for the Provincial Government’s Student Summer Employment Programs (SSEP). The SSEP is supported through funding provided by the Provincial Government and delivered by the Department of Advanced Education, Skills and Labour. The application deadline for private and not-for-profit groups interested in hiring post-secondary students is May 7, 2017. The deadline for not-for-profit groups interested in hiring high…

TourismTechnology.com is requesting proposals for the development and delivery of a series of one-day workshops focused on Facebook Live, YouTube and Vlogging for Tourism Businesses, to be delivered throughout Newfoundland in the spring of 2017. Our objective is to select a qualified company or individual that fully meets the requirements in the following Request for Proposals (RFP). The RFP…

Hiring for the upcoming summer tourism season? CareerBeacon, the largest online career site in Atlantic Canada, is offering a Student/Summer Job Rate of $195 to assist you to find great people for your organization. CareerBeacon has a special Student Category that last year, during the peak hiring season, had over 17,000 searches and over 12,000…

On March 22nd, the Federal Budget was released. Below are a few highlights with respect to the tourism industry, as well as links to what national organizations such as the Tourism Industry Association of Canada (TIAC) and the Hotel Association of Canada (HAC) are saying. Hospitality NL encourages you to review these federal budget analyses…

Did you know? As part of Hospitality NL’s Member-to-Member Discount Program, PAL Airlines offers Hospitality NL members special discounted airfare rates on most of PAL’s routes! To receive the discount code and take advantage of this offer, please contact Hospitality NL’s Membership Coordinator, Susie Greene at 1-800-563-0700 or sgreene@hnl.ca. The Member-to-Member Discount Program is a valuable…