Tourism Training Partners

Hospitality NL strives to ensure that the most relevant and up-to-date training resources are available to those currently working in or those looking to get into the tourism industry .  To do this, we partner with many agencies who offer high-quality, in-depth training. There is a wide assortment of course offerings and many to suit your individual needs and availability.

Emerit by Tourism HR Canada

For nearly 30 years, Emerit has been the preeminent tourism training and certification brand across Canada. Based on industry validated National Occupational Standards (NOS), Emerit resources are developed “by industry, for industry”. Updated in 2024, Emerit training and assessment resources reflect the most current skills, knowledge, and practices required to ensure Canada’s tourism workforce remains world-leading and competitive internationally.

Courses include Front Desk Agent, Line Cook, Housekeeping Room Attendant, Workplace Essentials, Pathways to Indigenous Market Readiness, Canadian Academy of Travel and Tourism (CATT) and Make Safe.

Tourism HR Canada

College of the North Atlantic

We are Newfoundland and Labrador’s public college – one of the largest post-secondary educational and skills training centres in Atlantic Canada, with a history dating back 60 years. We offer over 100 programs in 9 different areas of study throughout Newfoundland and Labrador.

We offer several programs dedicated to the Tourism and Hospitality industry.

Courses include Tourism and Hospitality Management, Tourism and Hospitality Services, Tourism and Hospitality Essentials, Cook, Marine Cook and Baking and Pastry Arts.

College of the North Atlantic

 

Gros Morne Institute for Sustainable Tourism (GMIST)

We have various programs available, typically a Spring offering and a Fall offering annually.

We also offer online courses which include examples such as: High Value Marketing and Digital Storytelling and some in-person training which varies. We have a suite of 11 e-courses available in English and French available on our website.

Gros Morne Institute for Sustainable Tourism

Simply Good Form

SGF Inclusion is a socially-focused business committed to giving back to the 2SLGBTQ+ 101 through our free programming such as our Name Change and Gender Marker Clinics, Inclusive Reading School events and more. We are[...]

SGF Inclusion is a socially-focused business committed to giving back to the 2SLGBTQ+ 101 through our free programming such as our Name Change and Gender Marker Clinics, Inclusive Reading School events and more. We are a WBE – Woman-owned diverse supplier, Rainbow Registered and support businesses in ensuring they’ve policies and practices in place and tools to be inclusive leaders and become Rainbow Registered with the CGLCC.  99% of SGF’s team is trans and non-binary.

Courses include Beyond Barriers 4 Inclusion (BB4I) Training series: 3 Course e-Learning certification series including 2SLGBTQIA+ 101, Beyond Binary Bias and Pronoun Power-Up and Inclusive Communication Skills. Lunch & Learn Presentations – focused on trans inclusion and creating inclusive and welcoming professional spaces.

Any of the courses above – customized with travel and hospitality focus. Half and Full Day Workshops: Each of the above 3 courses. Micro e-Learning: Micro Selection: Fall 2023. -How to be an ally when you’re broke and exhausted
-Going beyond the binary
-Supervisors Guide to Accessibility and Disability in the Workplace
-Accessibility and Disability in the Workplace
-Gender Variant Cultures and History Erased
-The Bathroom Argument
-2S in 2SLGBTQIA+: exploring two spirit identity with Kassidy Bernard
-Using Pronouns

Simply Good Form

Firecircle

Firecircle is Canada’s leading training organization for tourism entrepreneurs. Our innovative programs are delivered with mentored guidance to prepare and launch your dream tourism business, or take your existing tourism venture to the next level.

Game-changing resources & support to bring your tourism business to life. Plan, build, launch and grow your best ideas with Firecircle’s trademark 5×5 Method™ delivered on-line with animated video content and supported by group and private expert mentorship.

Courses include Transition to Tourism Entrepreneurship Program, Business Builder and Tourism Accelerator Program.

Firecircle

Newfoundland and Labrador Indigenous Tourism Association

NLITA tailors each offerings to the needs to the individual or group.  We partner with other organizations to also provide Indigenous Cultural Diversity Training for all organizations[...]

NLITA tailors each offerings to the needs to the individual or group.  We partner with other organizations to also provide Indigenous Cultural Diversity Training for all organizations and interested individuals.

One on one Indigenous culturally focused experience development assistance; one on one Indigenous culturally focused marketing assistance;
Indigenous Incorporation assistance for meetings, conferences, events, etc.;
Protocols for Media working with Indigenous Tourism Businesses and Indigenous Communities; Original accreditation assistance – only offered to Indigenous owned businesses; Risk mitigation awareness and assistance;
Cultural ambassador profile creation – only offered to those that identify as Indigenous; Indigenous owned venue sell sheet creation – only offered to Indigenous owned venues; Indigenous Tourism Industry awareness presentations for schools, employment initiatives, marketing organizations, etc.; Indigenous Guide Skills and Knowledge Training – only offered to Indigenous guides; Indigenous community gatherings to build knowledge and partnerships; Indigenous Offering Development Program – only offered to Indigenous entrepreneurs.

Newfoundland and Labrador Indigenous Tourism Association

Tourism Best Practice Missions

The Tourism Best Practices Mission (BPM) Program is a pan-Atlantic initiative supported by ACOA Atlantic, along with the four Tourism Industry Associations and respective Provincial Tourism Departments. TIANS is leading the coordination of this important work for our partners in industry and government across the Atlantic region.
Best Practice Missions are working business trips focused on themes relevant to operators and destinations. They provide a unique opportunity to experience and learn from leaders in the industry and showcase business models of innovative or recognized, competitive destinations.
The BPM program is focused on building capacity, enhancing quality and driving innovation by exposing private sector operators and representatives of tourism destinations to successful tourism operators and outstanding products in other jurisdictions to help create an environment of ‘best practices’.

Tourism Best Practice Missions

Indigenous Tourism Association of Canada

The Indigenous Tourism Association of Canada (ITAC) focuses on creating partnerships between associations, organizations, government departments and industry leaders from across Canada to support the growth of Indigenous tourism in Canada and address the demand for development and marketing of authentic Indigenous experiences. ITAC has an established membership process that enables Indigenous tourism industry partners to engage with and show support for Indigenous tourism.

Indigenous Tourism Association of Canada

St. John Ambulance

St. John Ambulance has been ensuring the health, safety and quality of life for Canadians for over 135 years. St. John Ambulance offers the most comprehensive, state-of-the-art first aid and CPR training programs.

Courses include Basic (Emergency) First Aid C/AED, Intermediate (Standard) First Aid CPR C/AED, Opioid Poisoning Response Training, Marine Basic First Aid, Marine Advanced First Aid, Mental Health and Wellness: Managers & Leaders, Mental Health and Wellness: Peer to Peer (MHWW), CPR A/AED, CPR C/AED, CPR BLS/AED, WHMIS-GHS, Transportation of Dangerous Goods (TDG) and Bloodborne Pathogens.

St. John Ambulance NL

ReThink Ability

ReThink Ability is on-line disability training developed in Canada.  The ReThink Ability training program has modules covering each disability type, and cross-disability topics like inclusion in schools, assistive technology, employment, and accessibility.

ReThink Ability

Gardiner Centre, Memorial University

Gardiner Centre delivers short courses and programs aimed at improving organizational effectiveness. Our courses cover the following areas: Business Communications, Customer Service, Human Resources, Finance, Leadership, Management & Supervisory training, Strategy, Change Management, Project Management, Team Building, Immigration Policies and Laws and Workplace Wellness.

Gardiner Centre, Memorial University

CGLCC (Canada's 2SLGBTQI+ Chamber of Commerce)

LGBT+ travellers represent a major opportunity for our Canadian tourism industry.

They outspend their mainstream counterparts at 7x the average trip expense. They rebound faster after industry shocks, being among the first segment to recover post-9/11[...]

LGBT+ travellers represent a major opportunity for our Canadian tourism industry.

They outspend their mainstream counterparts at 7x the average trip expense. They rebound faster after industry shocks, being among the first segment to recover post-9/11 and SARS. And right now, 90% of them are seeking travel opportunities within Canada.

They are after many of the travel experiences you likely already have to offer, but they value one thing significantly higher than their mainstream counterparts: their safety.

In order to welcome the lucrative LGBT+ Canadian travel market, there is work to do to ensure these travellers’ comfort and wellbeing.

So, what’s the first step?

Before engaging these communities, you need to prepare to welcome them into a safe space. This means ensuring your destination recognizes gender and sexual diversity and has meaningful practices in place to ensure LGBT+ travellers have an inclusive and positive experience with you.

Luckily, CGLCC, in partnership with Tourism HR Canada, has designed a number of training and educational tools to get you started on the right track – and ready to boost your business.

CGLCC (Canada’s 2SLGBTQI+ Chamber of Commerce)

Canada Safety Council - Driver for Hire

The Driver for Hire online training course offers you 8 customized modules designed to enhance your job-specific and essential skills as a rideshare and delivery industry driver. Additionally, you will have access to value-added content from EDSC’s Skills for Success curriculum.  Whether you drive a taxi, shuttle, courier, ambulance, ride share etc. This training is for you.

Canada Safety Council – Driver for Hire