Hospitality NL’s Training Coordinator, Allie Bourden, is excited to get out and meet tourism operators across the province and with the 2017 summer tourism season just around the corner, now is the ideal time to contact Allie about training options or refresher courses for current and returning employees! As the voice of the provincial tourism industry, Hospitality Newfoundland and Labrador is committed to providing operators with a variety of skills and knowledge development opportunities that are relevant, cost-effective and designed to keep tourism businesses on the leading edge of industry trends.

WorldHost® Fundamentals is one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.

By attending this workshop, you will:

• Understand the importance of excellent customer service.
• Learn how to communicate more effectively and efficiently with customers.
• Learn how to demonstrate attentiveness to customer needs.
• Understand the social and economic contribution of a healthy tourism industry.

To inquire about available training opportunities, please contact Hospitality NL’s Training Coordinator, Allie Bourden.