Hospitality NL Conference & Trade Show

February 25-27, 2020 - Corner Brook

2019 Sessions and Events

Please check back for 2020 updates!

All events take place at the Quality Hotel & Suites or Albatross Hotel in Gander.

DAY 1: TUESDAY, FEBRUARY 26

Hospitality NL Board Meeting
Date: Tuesday, February 26
Time: 9:00 am – 12:00 pm
Location: Quality Hotel – Salon D
Attendees: Hospitality NL Board of Directors

Hospitality NL’s Board of Directors will be holding their last meeting of the 2018 Board.

Hospitality NL Annual General Meeting
Date: Tuesday, February 26
Time: 1:00 pm – 3:00 pm
Location: Quality Hotel – Theatre
Attendees: Hospitality NL Members only
Hosts: Larry Laite, Chair; Brenda O’Reilly, Treasurer; Craig Foley, CEO

Join the 2018 Board of Directors as Hospitality NL Chair, Larry Laite, provides an overview of the past year with the Chair’s Address. Hospitality NL will also announce the 2019 Board of Directors and welcome new members to the Board. As always, there will also be an opportunity for members to provide their priorities to the Board to help guide them in 2019 and beyond!

Tourism Sector Group Meetings
Date: Tuesday, February 26
Time: Varied
Location: Varied
Attendees: Sector Group Member

Members of the adventure/marine, food & beverage, hotel/motel and bed & breakfast sectors will gather to discuss the key challenges for the sector, meet the sector representatives on Hospitality NL’s 2019 Board as well as provide opportunities to engage members in future strategic planning. See program for details.

Align your Business with Come From Away
Date: Tuesday, February 26
Time: 5:00 pm – 7:00 pm
Location: Quality Hotel – Salon C

Come On In, The Door’s Open! It’s information Central as we host Meghan Dixon, Marketing Manager with On The Rialto LCC, the firm that oversees the marketing strategy and direction for the Tony Award winning Broadway Musical Come From Away! Join us to discover how the Come From Away brand was created, dive deep into their marketing strategy and learn how to align your business with the brand. Sponsored by Town of Gander, Quality Hotel & Suites & Gander International Airport

Opening Reception
Date: Tuesday, February 26
Time: 7:30 pm – 10:00 pm
Location: Albatross Hotel – Salon EF
Attendees: All Delegates

It has been a year since we gathered in St. John’s for the 2018 Conference and Trade Show. Delegates are anxious to meet up with colleagues and buddies, suppliers and friends that they have not seen in a while – the night is all about networking and conversation.

If you are new to the Conference, make your way to the Customer Service/Registration Desk, Hospitality NL staff will be happy to orient you to the Conference and can introduce you to our Board who will help you network!

Our aim for this event is to give delegates a chance to relax, chat and laugh with other professionals in our tourism community. Mingle and arrange meetings for later in the Conference.

DAY 2: WEDNESDAY, FEBRUARY 27

Keynote Sponsor Address
Date: Wednesday, February 27
Time: 8:45 am – 9:00 am
Location: Albatross Hotel – Salon ABC
Attendees: All Delegates
Speaker: Vicki Rose, Marine Atlantic Inc.

Keynote: The Future of Tourism
Date: Wednesday, February 27
Time: 9:00 am – 10:30 am
Location: Albatross Hotel – Salon ABC
Attendees: All Delegates
Speaker: Greg Oates

In today’s visitor economy, tourism leaders are embracing a larger role in destination and economic development to better showcase the creativity and innovation specific to their region. Modern tourism development today is a convergence of many strategies in a shifting marketplace with continually evolving consumer expectations. Greg’s presentation will delve into destination development and community engagement; advocacy and regional collaboration; technology and distribution; visitor dispersal and loyalty; and economic, social and environmental sustainability.

Which Came First: The Chicken, The Egg, or the Instagram Share?
Date: Wednesday, February 27
Time: 11:00 am – 11:50 am
Location: Albatross Hotel – Salon ABC
Attendees: All Delegates
Speaker: Christina Miranda

People LOVE sharing photos and videos of cool culinary experiences on social media…so how do you ensure it’s YOUR stuff they’re sharing? Product development in culinary tourism has changed dramatically in the social economy. Should you be developing your products and experiences with an eye toward “chasing the share?” And if so, how far should you go? It’s so easy to get caught up in the frenzy of creating “Instagrammable” moments for guests and then lose sight of creating products that people actually want to buy. This session will share practical advice at how to strike the best balance for your business. We’ll look at hot trends in culinary tourism, evergreen trends that show no sign of fading, and how to stack the decks on social media love for your offerings. Bonus: we’ll also cover some tips and tricks for working with social influencers, starting with…how do you evaluate them and determine if they’re worth the cost?

Provincial Tourism Luncheon
Date: Wednesday, February 27
Time: 12:30 pm – 2:00 pm
Location: Quality Hotel – Salon ABCD
Attendees: All Delegates
Sponsor: Department of Tourism, Culture, Industry and Innovation
Speaker: The Honourable Christopher Mitchelmore, Minister, Department of Tourism, Culture, Industry & Innovation

Hospitality NL is pleased to have Minister Mitchelmore join delegates at the Provincial Tourism Luncheon. During the luncheon, the province will present its prestigious Tourism Achievement and Cultural Tourism Awards.

Tourism Access
Date: Wednesday, February 27
Time: 2:30 pm – 3:30 pm
Location: Albatross Hotel – Salon ABC
Attendees: All delegates
Panelists: The Honourable Steve Crocker, Minister, Department of Transportation & Works; Vicki Rose, VP Customer Experience, Marine Atlantic Inc.; Reg Wright, President & CEO, Gander International Airport Authority

Hospitality NL will present a panel on access and transportation, discussing travel to, from, and around the province, by sea, air, or road. Newfoundland and Labrador’s tourism industry depends on an accessible, affordable and reliable transportation system in order to grow. This session will feature transportation providers, government officials and other industry experts whose insights will contribute to a robust conversation about one of our industry’s leading challenges.

#HashtagResponsibly
Date: Wednesday, February 27
Time: 4:00 pm – 5:00 pm
Location: Albatross Hotel – Salon ABC
Attendees: All delegates
Speaker: Christina Miranda

#Is #There #a #Right #Way #to #Hashtag? That good ol’ pound sign has grown up, and now we all reach for it every time we do a social media post. On Tuesday, we’re all about #traveltuesday. On Thursday, we’re all about #tbt. If we’re foodies, we obsess about #foodporn. If we’re trying to lose weight, we love #facetofacefriday and #motivationmonday. For our wildest travel dreams, we drool over #bucketlist. But really… do hashtags work? Are they just for fun? Can they be used strategically to grow your business? Is there an optimal number of hashtags for a successful post? #youbetyourhashtaghoney. This session will open your eyes to the power of hashtags, how to use them correctly (did you know there are several different types and categories of hashtags, all used for different purposes?), why they’re important, and how you can leverage them for fun AND business.

Fun Night
Date: Wednesday, February 27
Time: 7:30 pm
Location: Gander Airport & Quality Hotel
Attendees: All Delegates
Sponsor: Gander Host Committee

The Gander Partners will be hosting Fun Night at the beautiful International Lounge of the Gander Airport with special guest, Meghan Dixon, Marketing Manager and Education Director for Come From Away. Join us for a nostalgic evening at this world-renowned lounge with a Come From Away twist. Then it’s back to the Quality Hotel and Suites for a night of dancing with Gander’s own West of Town. Shuttles will be running between the hotels and the airport  where there is limited parking available.

DAY 3: THURSDAY, FEBRUARY 28

National Tourism Panel
Date: Thursday, February 28
Time: 8:30 am – 10:30 am
Location: Albatross Hotel – Salon ABC
Attendees: All delegates
Moderator: Stan Cook Jr., Destination Canada Board of Directors
Panelists: Charlotte Bell, Tourism Industry Association of Canada; Shanna Munro, Restaurants Canada; Keith Henry, Indigenous Tourism Association of Canada, Stan Cook Jr., Destination Canada Board of Directors

Newfoundland and Labrador’s provincial tourism industry and its strategies fit into the bigger picture of a federal tourism strategy. This session will provide an opportunity for delegates to have a dialogue about tourism with leaders from some of Canada’s leading national tourism organizations: the Tourism Industry Association of Canada (TIAC), Restaurants Canada and the Indigenous Tourism Association of Canada (ITAC). Join the panelists as they provide a synopsis of key national initiatives and priorities, followed by a panel discussion and Q&A to discuss how Newfoundland and Labrador fits into the national picture and how this province can maximize on and support these national efforts.

Tourism in Newfoundland & Labrador – An Operator’s Perspective
Date: Thursday, February 28
Time: 10:30 am – 11:45 am
Location: Albatross Hotel – Salon ABC
Attendees: All Delegates
Speakers: Brenda O’Reilly, O’Reilly’s Irish Newfoundland Pub, Todd Wight, Ocean View Hotel, Angela Gilley, The Florian Hotel, Kelly Finlay, The Wilds Resort, Michelle Rowsell, Indian Falls Chalets

The sharing of information is a key aspect of the Hospitality Newfoundland and Labrador network. We are bringing together some of your fellow tourism operators from around the province to discuss their businesses, the strategies they have found successful and the challenges they’ve encountered along the way.

Parks Canada Luncheon
Date: Thursday, February 28
Time: 12:30 pm – 2:00 pm
Location: Quality Hotel – Salon ABCD
Attendees: All Delegates
Speakers: Bill Brake, Parks Canada; Keith Henry, Indigenous Tourism Association of Canada

Hospitality NL and Parks Canada are pleased to host Thursday’s luncheon event featuring a presentation by Keith Henry, President & CEO of the Indigenous Tourism Association of Canada.

Tools of the Trade
Date: Thursday, February 28
Time: 2:30 pm – 3:30 pm
Location: Albatross Hotel – Salon ABC
Attendees: All Delegates

Learn tips and tricks about some key aspects of running a successful tourism business with presentations from:

  • takeCHARGE NL – Philip Cave, Newfoundland Power
  • Best Practices in Food Costing – Chris Sheppard, Destination St. John’s
  • How to Pest-Proof your Property – Doug Rolling, Abell Pest Control

Tourism Excellence Awards Gala
Date: Thursday, February 28
Time: 7:30 pm – 10:00 pm
Location: Quality Hotel – Salon ABCD
Attendees: All Delegates

The Tourism Excellence Awards Gala is industry’s opportunity to celebrate the best of the best. The Tourism Excellence Awards take center stage as recipients are recognized. This event is business formal or black tie optional and provides industry, government and all other tourism stakeholders an opportunity to celebrate the success and growth of our tourism industry.

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