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• Food & Beverage Service

  This half-day workshop provides an overview of the knowledge and skills required by food and beverage servers. It will be interactive and practical, and you will be able to incorporate the skills immediately in your workplace. A must-attend workshop for new servers or for those interested in improving their skills! For more information contact Scott Penney.

• It’s Good Business: Responsible Alcohol Service

  This program will help businesses implement ways of reducing alcohol-related risk while maintaining or enhancing profits. This awareness program for servers and managers in licensed establishments covers information on the responsible service of alcohol to patrons. The training includes techniques to ensure guest safety during and after their visit to the business establishment and the effects of alcohol on patrons. The program is delivered in a workshop, by correspondence or through online learning. To find out more visit www.responsibleservice.com. For more information contact Scott Penney. View Program

• Sales Powered by Service

  When working in the service industry, everyone has a responsibility to support and encourage sales. Today’s customer expects a business to know their products and all employees to portray a positive attitude. This three-hour workshop helps front-line employees become more effective sales representatives through a service focus. This program is interactive, practical and provides applicable skills that businesses can implement immediately.  For more information contact Scott Penney.

• SuperHost Atlantic

  An internationally recognized Customer Service and Tourism Awareness Training Program, SuperHost is a seven hour interactive workshop that focuses on communication and customer service. This seminar examines peoples attitude to service and interactions with their customers. This program is for all businesses, organizations and individuals looking to improve their customer service skills. SuperHost Atlantic can elevate service and hospitality standards.  For more information contact Scott Penney.

• TourismTechnology.com

  TourismTechnology.com is a strategic partnership between the Tourism Atlantic branch of ACOA, the Atlantic Provincial tourism industry associations, and the Atlantic Provincial tourism departments to enhance the competitiveness of the region’s tourism industry through improved technology adoption.For more information  contact Craig Foley.

• Webinar Series

  HNL’s Webinar Series is an exclusive offering to members of HNL only! Registration and participation is absolutely FREE! How Does It Work? Easy as … 1) Register 2) Login 3) Learn

• emerit Workbooks

  emerit workbooks are self-study tools that go beyond the walls of the classroom. Academic knowledge forms the foundation while hands-on material authored by people who work first-hand in the industry builds on individual skill sets of people. Accompanying trainer’s guides are designed to be easy to follow with an emphasis on helping to deliver, follow-up, and evaluate training effectively. For more information or to make an order contact Krista Sweetland. View Program

• emerit On-Line Learning Programs

  emerit training resources are available online. This is perfect for those employees who are comfortable working in an online environment and interested in a flexible, self-directed training option. For added convenience and flexibility, businesses can buy only the modules that most interest them or the entire occupational specific package. For more information or to make an order contact Krista Sweetland. View Program

• emerit National Occupational Standards

  These manuals describe the knowledge, skills and attitudes necessary to be considered competent in an occupation. These standards have real-world applicability in the tourism sector because they are developed by tourism professionals themselves in collaboration with leading tourism organizations in the country. The standards are guidelines that help tourism workers be the best they can be in their profession. The success emerit standards have brought to tourism professionals and businesses has made them the most recognized standards in the Canadian tourism industry. Standards are downloadable for free from www.emerit.ca. emerit standards are the most comprehensive occupation-based standards available to the Canadian tourism industry. Developed by the Canadian Tourism Human Resource Council and its provincial / territorial partners, these standards represent the collective expertise of tourism industry professionals across the country.  For more information or to make an order contact Krista Sweetland. View Program

• emerit Professional Certification

  The emerit professional certification is designed to recognize excellence at various stages of career development: from new graduates searching for their first job to recent hires aspiring for higher recognition and broader responsibilities to experienced professionals advancing their skills and moving up specific career paths. For more information contact Krista Sweetland. View Program

• emerit HR Tool Kit

  The HR Tool Kit is a comprehensive resource for businesses daily and strategic HR needs. Developed by human resource specialists and tourism professionals, it provides practical tools and resources perfect for anyone with HR duties in the tourism industry. With the emerit HR Tool Kit, businesses will develop a forward-thinking and tactical approach for handling resource allocations, recruitment and internal policies. The HR Tool Kit includes downloadable user-friendly, customizable templates and forms for job offer letters, training plans, employee manuals and much more. The self-directed training option gives you everything you need to select, recruit, hire, train, coach, and manage employees effectively. For more information contact Krista Sweetland. View Program

• emerit Recognition

  HNL is the provincial certifying body for emerit certification in the province. It is recognized across the country and brings a professionalism and credibility to each and every emerit-trained professional. Other attainable professional recognition options are available based on the employee’s level of knowledge, experience and need. Designations are awarded for front-line, supervisory and management occupations. For more information or to make an order contact Krista Sweetland. View Program

• Train-the-Workplace Trainer

  This two-day workshop will develop training skills and knowledge of on-the-job skills training and leave you feeling confident about training your staff. Designed for supervisors and managers, the skills and knowledge learned in the workshop are immediately transferable to your workplace. For more information contact Scott Penney.

• emerit Business Builders

  Includes practical, straightforward tourism business management information, tools, resources and templates. Ideal for entrepreneurs and small tourism business owners and operators, the CD explores the basics of business planning, development and management. The CD contains vital information that can be customized for the individual’s business needs: worksheets and checklists relating to advertising strategies, customer service and purchase orders, template files on balance sheets, cash flow and income statements, and examples including business and marketing plans. For more information contact Krista Sweetland. View Program

• Ready to Work

  Ready-to-Work is a national skills development program designed to assist people with transitions in the workforce. The program offers a mix of classroom and on-the-job training that provides participants with the skills, knowledge, attitudes, and experience required for long term, stable employment in tourism. The program operates on the premise of community partnerships and uses the resources of partners to develop programs that will be of benefit to the participants, community and Tourism industry. Ready-to-Work programs can be focused on youth, older workers, new Canadians and people with disabilities. A Ready-to-Work partnership provides: 1. Relevant entry-level career and transferable skills training using the Tourism Essentials program. 2. Valuable work experience in tourism businesses that can put people on the path to long-term employment and a successful career. 3. Career information to help participants decide where their skills, knowledge and attitudes will make the greatest contribution toward long term employment. 4. A network of employers and other tourism employees. 5. An opportunity to achieve national professional recognition in a wide range of occupations in the tourism sector. For more information contact Melissa Ennis. View Program

• emerit Tourism Essentials

  This resource is for new entrants to the workforce, and those looking to refresh their skills. This training will help them master the foundation skills necessary for frontline professionals, covering skills such as customer service, time management, basic life management, and communications. Once completed individuals can complete the exam and achieve the Tourism Essential Certificate. This is recognized by employers across Canada and will give them a competitive edge towards gaining employment. For more information or to make an order contact Krista Sweetland. View Program

• emerit Tourism Essential Certificate

  The Tourism Essentials Certificate is most useful in the pre-employment stage. It can also be very beneficial for individuals who are starting a new career in tourism or for new Canadians or foreign-trained professionals planning on immigrating to Canada and working in the tourism industry. For more information contact Krista Sweetland. View Program

• emerit Occupational Knowledge Certificate

  The Occupation Knowledge Certificate is the recognition that an individual has mastered the knowledge requirements for the specific occupation. The individuals are tested against the standards for the occupation in the form of a multiple-choice exam. For more information contact Krista Sweetland. View Program

• emerit Occupational Experience Certificate

  The Occupational Experience Certificate is recommended for individuals who have earned on-the-job practical experience that is equivalent to 3 or 4 months. For more information contact Krista Sweetland. View Program

• Canadian Academy of Travel and Tourism

  The Canadian Academy of Travel and Tourism gives high school students the opportunity to build the foundation for a tourism career while staying in school and acquiring the skills for life long learning and for work in the tourism industry. There are three levels that high schools can participate in: Level 1: is focused on introducing students to the tourism industry and gaining recognition for completing minimum requirements. Level 2: students have more involvement in tourism studies and additional criteria to complete for the recognition certificate. Level 3: the Gold Academy is the most comprehensive and spreads learning and participation requirements over three years. For more information contact Jane Smith Parsons. View Program

• emerit Train-the-Trainer Resources

  emerit Trainer Guides and Manuals are resources designed to help you implement your own in-house training programs. For more information or to make an order contact Krista Sweetland. View Program

• emerit Learning Outcomes

  Select emerit occupational standards have been reformatted into a learning outcome style to better serve the needs of educators developing tourism and hospitality courses. Tourism educators can now download the Learning Outcomes and Elements of Performance at emerit.ca and use them to benchmark the skills, knowledge, and attitudes required from learners in tourism-specific professions. For more information or to make an order contact Krista Sweetland. View Program