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Business Tools

Along with our advocacy efforts, Hospitality NL is happy to offer a wide variety of business tools to help the growth and prosperity of your business.

Creating Experiences: A Toolkit for the Tourism IndustryEmployee ManagementBusiness Growth

Creating Experiences: A Toolkit for the Tourism Industry

This toolkit is designed to provide information about the business opportunities that surround experiential travel. Within the pages of this document you will discover helpful information that will aid your efforts in creating compelling experiences that may entice visitors to come and explore Newfoundland and Labrador. Also included are tools and worksheets to help keep you focused on your audience and your business goals. You will find several examples of successful operators who have embraced the spirit of experiential tourism. We hope their stories will ignite your passion, and inspire you to create your very own unique experience for travellers to enjoy.

View the Creating Experiences Toolkit, or download a printer-friendly version!

Employee Management

emerit HR Tool Kit

The HR Tool Kit is a comprehensive resource for businesses daily and strategic HR needs. Developed by human resource specialists and tourism professionals, it provides practical tools and resources perfect for anyone with HR duties in the tourism industry. With the emerit HR Tool Kit, businesses will develop a forward-thinking and tactical approach for handling resource allocations, recruitment and internal policies. The HR Tool Kit includes downloadable user-friendly, customizable templates and forms for job offer letters, training plans, employee manuals and much more. The self-directed training option gives you everything you need to select, recruit, hire, train, coach and manage employees effectively. Available at

Business Growth

emerit Business Builders

The Business Builders series includes practical, straightforward tourism business management information, tools, resources and templates. Ideal for entrepreneurs and small tourism business owners and operators, the CD explores the basics of business planning, development and management. The CD contains vital information that can be customized for the individual’s business needs: worksheets and checklists relating to advertising strategies, customer service and purchase orders, template files on balance sheets, cash flow and income statements and examples including business and marketing plans. Go to to find out more.


  • emerit

    emerit has been developed by the Canadian Tourism Human Resource Council (CTHRC) in collaboration with tourism industry professionals. It has become synonymous with excellence, credibility, and professionalism in the Canadian tourism sector. For more information go to

  • Discover Tourism

    The Discover Tourism career awareness program was developed to communicate employment and career opportunities in the tourism sector to a range of target audiences including Youth, New Canadians, Persons with Disabilities, Pre and Post Retirees.

  • Canadian Academy of Travel and Tourism

    The Canadian Academy of Travel & Tourism (CATT) focuses on building partnerships between education and industry in order to foster the next generation of Canadian travel & tourism leaders.