Employee Management

Return on Training Investment (ROTI) Tool

Return on Training Investment (ROTI) Tool is designed to measure the return on investment tourism employers receive from training employees in any department or occupation within the tourism sector. It can also be used as a planning tool to forecast the return expected from training. The objective in using this tool is to identify the value of dollars invested in training related to the costs of training and the benefits achieved in increased sales, guest satisfaction, and productivity. The tool looks at six performance measures: sales, upselling, staff turnover, customer satisfaction, employee competence and cost savings. This easy-to-use, self-administered tool is now available online, and can be utilized by any business in which some form of training has taken place. In return for using this free tool, the Canadian Tourism Human Resource Council will compile user data in order to report on industry trends related to training investment. Please note that the information entered will be kept completely confidential, and any reporting will occur in aggregate to guarantee your anonymity.

Employee Turnover Cost Calculator

Try out our brand new, free turnover cost calculator and do the math. The results will provide you with the business case (and the motivation!) to make employee retention your number one human resource priority. This easy-to-use, self-administered tool is now freely available online. In return for using this free tool, the Canadian Tourism Human Resource Council will compile user data in order to report on industry trends related to turnover. The information you enter will be kept completely confidential, and any reporting will occur in aggregate to guarantee your anonymity.

Employer of Choice

Workforce issues such as skills shortages, low unemployment rates, pending retirement of baby boomers, recruitment, attraction, retention issues and productivity challenges affect all employers. You can’t change economic or labour market trends, but you can change the way you respond to these issues. If you want to attract, recruit and retain skilled workers for peak performance in workplace, becoming an “Employer of Choice” will give you a key competitive advantage. To attract the best, you need to be the best. Through the Discover Tourism “Employer of Choice” program, you will be better able to attract, recruit and retain skilled workers. You will also increase productivity and profitability by improving people management. To find out more go to www.employerofchoice.ca.

emerit HR Tool Kit

The HR Tool Kit is a comprehensive resource for businesses daily and strategic HR needs. Developed by human resource specialists and tourism professionals, it provides practical tools and resources perfect for anyone with HR duties in the tourism industry. With the emerit HR Tool Kit, businesses will develop a forward-thinking and tactical approach for handling resource allocations, recruitment and internal policies. The HR Tool Kit includes downloadable user-friendly, customizable templates and forms for job offer letters, training plans, employee manuals and much more. The self-directed training option gives you everything you need to select, recruit, hire, train, coach and manage employees effectively. Available at www.emerit.ca.

Business Growth

emerit Business Builders

The Business Builders series includes practical, straightforward tourism business management information, tools, resources and templates. Ideal for entrepreneurs and small tourism business owners and operators, the CD explores the basics of business planning, development and management. The CD contains vital information that can be customized for the individual’s business needs: worksheets and checklists relating to advertising strategies, customer service and purchase orders, template files on balance sheets, cash flow and income statements and examples including business and marketing plans. Go to www.emerit.ca to find out more.