WorldHost® Fundamentals Twillingate June 4, 2014

Special Introductory Offer….  Special price offered in partnership with Hospitality NL ‘s member the Twillingate STEP Committee

Join us for a one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.

Designed and delivered by certified trainers, this WorldHost® Training Services workshop was created in 1985 to prepare BC’s tourism workforce to host the world at Vancouver’s Expo ’86. Originally launched as SuperHost, the program was rebranded in 2010 when BC hosted the Winter Olympics. Hospitality NL is pleased to offer for this energizing customer service workshop to the tourism industry in Newfoundland and Labrador.

Dynamic, interactive and engaging, WorldHost® Fundamentals builds on more than 30 years of Hospitality NL’s expertise in delivering informative, cost-effective customer service training that positions organizations for success.

By attending this workshop you will:

1. Understand the importance of excellent customer service

2. Learn how to communicate more effectively and efficiently with customers

3. Learn how to demonstrate attentiveness to customer needs

4. Understand the social and economic contribution of a healthy tourism industry.

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Community Host:  Twillingate STEP Committee

 Location:   Anchor Inn Hotel & Suites

 Date:       Wednesday, June 4, 2014

 Time:      9:00 am – 5:00 pm

 Registration Fees: (Lunch is not provided) – $ 30.00 + HST per person

To register contact Reception at the Anchor Inn Hotel:

Phone:    (709)884-2777 or 1800-450-3950

Email:     contact@twillingate.com

Cancellation Policy: Cancellation within 48 hours of the workshop is not permitted. Company or individual will be responsible for the full amount.


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