WorldHost Fundamentals – Trinity

Register today and learn the skills and techniques required to provide exceptional customer service!

By the end of this workshop, participants will be able to:
1. Demonstrate an understanding of the importance of excellent customer service skills.
2. Describe the communication process, and the skills required to make your communication effective.
3. Demonstrate how to listen to your customers in a way that shows that you care about them and their needs.
4. Describe the value of tourism to your community.
5. Explain the five key Fundamentals commitments that assist you to “go the extra mile”.

Registration Fees:
HNL Member: $60.00 + HST per person
Non-Member: $85.00 + HST per person

For more information or to book a workshop contact:
Phone: 709-722-2000 ext 234 Toll Free: 1-800-563-0700
Email: abourden@hnl.ca

Cancellation Policy: Should it be required, cancellations must be received at least 48 hours prior to the workshop start time in order to guarantee a refund or training credit.

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