WorldHost Fundamentals – Open Call for Workshop in Happy Valley-Goose Bay

With the 2016 summer tourism season just around the corner, now is the time to ensure tourism employees are putting their best foot forward! WorldHost® Fundamentals is a one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.

By attending this workshop, you will:

  • Understand the importance of excellent customer service.
  • Learn how to communicate more effectively and efficiently with customers.
  • Learn how to demonstrate attentiveness to customer needs.
  • Understand the social and economic contribution of a healthy tourism industry.

Registration Details:

  • Workshop runs from 9:00 am – 5:00 pm (lunch is not provided) at the Komatik Conference Room, 169 Hamilton Road
  • Hospitality NL Member Fee: $60.00 + HST per person
  • Non-Member Fee: $85.00 + HST per person

To register for this workshop, or inquire about other available training opportunities, please contact Juanita Ford at 1-800-563-0700 ext. 226 or jford@hnl.ca.

Cancellation Policy: Cancellation within 48 hours of the workshop is not permitted. Company or individual will be responsible for the full amount.

Hospitality Newfoundland and Labrador is committed to providing operators with a variety of skills and knowledge development opportunities that are relevant, cost-effective and designed to keep tourism businesses on the leading edge of industry trends.


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