teal Panel


To achieve the growth outlined in Vision 2020, and to meet the evolving needs of travellers, tourism needs skilled, knowledgeable staff. Our people and communities must understand the importance of tourism to the province’s economic and social well-being, and the importance of their own roles in building our unique brand of service.

At the same time, our industry must deal with the province’s tight labour market, escalating cost of labour, navigating through red tape and understanding complex labour standards laws.

Temporary Foreign Worker ProgramLabour ShortageMinimum Wage/Cost of LabourLabour Standards

Temporary Foreign Worker Program

Areas of focused advocacy: advocate on behalf of the tourism and hospitality industry for the use of the TFWP as an aid to fill well-documented labour shortages, as well as educate and communicate to help dispel the myths concerning the food service sector’s use of the program.

By 2025, potential labour shortages in the tourism sector in Newfoundland and Labrador are projected to hit 13.4% for the entire province and 13.9% for St. John’s. As an industry that supports the needs of a growing economy by providing the foundation of services (accommodations, transportation services, attractions, restaurants, etc.) that other business sectors need to grow and attract workers and investment, conditions and regulation impeding the growth and development of the tourism industry impede the growth and development of all industries and dampen economic growth throughout NL.

The Temporary Foreign Worker Program is a proven, effective resource that hospitality and tourism employers have used appropriately and successfully to fill well-documented labour shortages. Hospitality NL will continue to advocate for the use of the TFWP to address the tightening labour market in the tourism and hospitality industry.

Labour Shortage

Areas of focused advocacy: facilitate transition into the workforce for underemployed persons, facilitate transition into the workforce for new immigrants, streamline Temporary Foreign Worker programs and the communication of programs and services available to assist tourism operators.

Labour shortages in the tourism sector eased in 2009/2010 in the wake of deteriorating economic conditions, but the industry cannot become complacent. As economic conditions improve, fuelling growth in demand for tourism services, the imbalance between labour supply and demand will begin to expand again.

By 2025, potential labour shortages in the tourism sector in Newfoundland and Labrador are projected to hit 13.4% for the entire province and 13.9% for St. John’s.

The projected labour shortages in the tourism sector are caused by the rising demand for labour during a period when the Newfoundland and Labrador labour force is expected to experience a sizable shift in its growth and composition. Traditionally, the tourism sector has relied heavily on young people as a source of labour. However, the rate at which young people are entering the labour force is decreasing, while competition to attract young workers is intensifying from other sectors of the economy.

Hospitality NL will continue to work with partner organizations to assist operators in meeting their demand for labour.

Minimum Wage/Cost of Labour

Areas of focused advocacy: work with members of the Business Coalition to establish a joint strategy regarding future minimum wage increases and ways to reduce the rising cost of labour.

Tourism establishments throughout Newfoundland and Labrador, especially small tourism operators, are feeling the impact of recent increases in the minimum wage. Hospitality NL, an active partner in the Newfoundland and Labrador Business Coalition, advocates to government for solutions to help tourism organizations deal with the upward pressure being exerted on all wages by the continued elevation of the minimum wage and other increases in the cost of labour. Hospitality NL will continue to work with our partners to find solutions that work for tourism operators.

Labour Standards

Areas of focused advocacy: educate and build awareness in the tourism industry about current labour laws and employer rights.

Hospitality NL is committed to continuing to communicate and educate the tourism industry about their labour obligations and advocating on behalf of tourism organizations for labour standards that match the tourism business environment.


  • emerit

    emerit has been developed by the Canadian Tourism Human Resource Council (CTHRC) in collaboration with tourism industry professionals. It has become synonymous with excellence, credibility, and professionalism in the Canadian tourism sector. For more information go to www.emerit.ca.

  • Discover Tourism

    The Discover Tourism career awareness program was developed to communicate employment and career opportunities in the tourism sector to a range of target audiences including Youth, New Canadians, Persons with Disabilities, Pre and Post Retirees.

  • Canadian Academy of Travel and Tourism

    The Canadian Academy of Travel & Tourism (CATT) focuses on building partnerships between education and industry in order to foster the next generation of Canadian travel & tourism leaders.